1. Information We Collect
We collect information you provide directly during intake, including name, email, date of birth, health condition information, medications, treatment history, doctor information, and payment information. We also collect technical information automatically including IP address, browser type, and device information.
2. Protected Health Information (PHI)
Health information you provide is treated as Protected Health Information (PHI) under HIPAA. See our HIPAA Notice of Privacy Practices for details on how we use, disclose, and safeguard PHI.
3. How We Use Information
We use your information to: (a) prepare your Letter of Medical Necessity packet; (b) communicate with you about the Service; (c) process payments; (d) improve the Service; (e) comply with legal obligations.
4. Information Sharing
We do not sell your information. We share information only with: (a) service providers necessary to operate the Service (payment processors, hosting providers, communication tools) under written confidentiality agreements; (b) your physician at your direction; (c) legal authorities when required by law.
5. Data Security
We use industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. No system is 100% secure, but we work continuously to protect your information.
6. Data Retention
We retain your information for as long as necessary to provide the Service and comply with legal obligations. You may request deletion at any time, subject to legal retention requirements.
7. Your Rights
You have the right to access, correct, or delete your information. You may also request a copy of your data, restrict processing, or withdraw consent. Email privacy@doctornoted.com to exercise these rights.
8. Cookies and Analytics
We use cookies and similar technologies to operate the Service and understand usage patterns. You can control cookies through your browser settings.
9. Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect information from children.
10. International Users
The Service is intended for U.S. residents. Information is processed in the United States.
11. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email or prominent notice.
12. Contact
Privacy questions? Email privacy@doctornoted.com.
Note for legal counsel: This document is a working draft and should be reviewed and finalized by a qualified healthcare attorney before public reliance. Contact information: hello@doctornoted.com.